Pre-Order Policy

What is a Pre-Order?

Pre-orders allow you to reserve upcoming products before they are officially released. By placing a pre-order, you secure your item in advance and ensure priority fulfillment once inventory becomes available.

Payment

  • Payment for all pre-orders is collected at the time of purchase.

  • This guarantees your reservation but does not guarantee an exact delivery date, as release schedules are determined by the manufacturer and may change.

Estimated Release & Shipping Dates

  • Estimated release or shipping dates are provided on each product page.

  • These dates are subject to change without notice due to manufacturer delays, shipping disruptions, or other factors outside our control.

  • If significant changes occur, we will update customers via email.

Shipping of Pre-Orders

  • Pre-orders ship once the product has arrived at our facility and passed quality checks.

  • If your order contains both in-stock and pre-order items, your entire order will ship together once all items are available (unless otherwise stated).

Cancellations & Refunds

  • Pre-orders may be cancelled within 7 days of purchase for a full refund.

  • Cancellations made after the 7-day window are subject to a 10% non-refundable fee, which will be deducted from your refund.

  • To request a cancellation, please email sales@dandiful.com with your Order ID.

  • In the rare case that a manufacturer cancels or discontinues a product, customers will receive a full refund.

Price Changes

  • Prices are confirmed at the time of your pre-order. If the retail price increases after your purchase, you will not be charged the difference.

  • If a manufacturer decreases the price before release, we may, at our discretion, issue a partial refund or store credit.

Communication

  • You will receive order confirmation when placing your pre-order.

  • Updates regarding delays, cancellations, or fulfillment will be sent via email.